When it comes to maintaining your home, the roof is one area that’s often overlooked – until there’s a problem. Regular roof cleaning doesn’t just improve the appearance of your property, it also protects it from long-term damage caused by moss, algae, and built-up debris. But how do you know you're hiring the right people for the job? If you’re searching for a roof cleaner in Manchester, asking the right questions can help you choose a reliable, experienced, and trustworthy company that will treat your home with care. At AM Property Services, we believe every homeowner should feel confident in their choice of contractor. Here’s a guide to the most important questions to ask before booking a roof cleaning service.
1. Are you fully insured?
Roof cleaning is a job that involves working at height, handling specialist equipment, and dealing with potentially fragile roof surfaces. A reputable roof cleaning company should have full public liability insurance and, ideally, employer’s liability insurance if they have a team.
Ask for:
A copy of their insurance certificate
Details of what their insurance covers (e.g., damage to your property, accidents on site)
At AM Property Services, we carry full insurance and can provide proof of cover on request for complete peace of mind.
2. What experience do you have with roof cleaning?
Not all exterior cleaning companies are the same. Some may offer roof cleaning as an add-on without having the proper experience or understanding of best practices. A poorly executed clean can damage tiles, strip protective coatings, or push water into areas it shouldn’t go.
Look for:
How many years they’ve been cleaning roofs
Whether they specialise in soft washing/steam cleaning
Experience with your specific roof type (e.g. slate, tile, flat roofs)
We’ve been cleaning roofs in Manchester and the surrounding area for many years and have experience with all kinds of residential properties, from terraces to detached homes.
3. What method do you use to clean roofs?
There are two main roof cleaning methods: pressure washing and soft washing. Pressure washing may seem effective at first, but it can damage tiles and remove protective granules. Soft washing is a much gentler and safer method that uses low-pressure water combined with specialist cleaning solutions to kill moss, algae, and lichen without damaging your roof.
Ask:
Do you use soft washing or high-pressure cleaning?
What cleaning products do you use?
Is the method safe for my roof material?
At AM Property Services, we use a soft washing technique tailored to your specific roof. It’s safe, effective, and provides long-lasting results.
4. Can you explain your roof cleaning process?
It’s important to understand what will happen on the day of your roof cleaning. A professional company should be able to walk you through the process from start to finish, including safety measures, access needs, and cleanup afterwards.
Ask for a breakdown of:
What preparation is needed before the clean
How long the cleaning process will take
Whether scaffolding or access equipment will be used
What steps are taken to protect your garden and property
Our process always starts with a full inspection and consultation. We’ll assess the condition of your roof, discuss the best cleaning method, and keep you informed every step of the way.
5. Do you offer a guarantee?
A reputable company should stand behind their work. Ask whether they offer a satisfaction guarantee, and what happens if moss returns or if you’re unhappy with the results.
Look for:
Clear guarantee terms
A realistic timeline for how long the clean will last
A follow-up treatment or maintenance option
At AM Property Services, we guarantee your satisfaction. We use effective biocidal treatments that continue working after the clean, helping prevent moss regrowth for a long time - depending on the local environment.
6. Can I see customer reviews or before & after photos?
One of the best ways to check a company’s reputation is to see what other customers have to say. Any trustworthy roof cleaner in Manchester should be happy to share reviews or show before and after photos of past work.
Ask to see:
Google reviews or Facebook recommendations
Testimonials from customers in your local area
Examples of similar roof types cleaned
We’re proud of our reputation across Manchester, with many five-star reviews and a strong local client base. You can also view some of our recent roof transformations on our website or Facebook page.
7. What health and safety measures do you take?
Working at height and dealing with chemicals means safety must be a priority. The company should follow health and safety regulations and use suitable equipment and PPE.
Ask about:
Risk assessments
Use of harnesses, scaffolding, or cherry pickers
Training and safety certifications of the team
Our team follows all safety guidelines and is trained to work safely and efficiently, minimising disruption and ensuring the job is done right.
8. How much will it cost?
While price shouldn’t be your only deciding factor, it’s important to understand what you’re paying for. A professional company should offer clear, transparent quotes with no hidden extras.
Ask for:
A detailed written quote
What’s included (e.g., biocide treatment, gutter clearing)
Whether VAT is included
Payment terms and methods
At AM Property Services, we offer competitive prices tailored to the size and condition of your roof. Our quotes are fully inclusive with no nasty surprises.
9. What areas do you cover?
Some companies advertise widely but only serve certain regions. If you’re based in Greater Manchester, make sure your property is within their service area.
Ask:
Do you regularly work in my area?
Do you offer onsite surveys or remote estimates?
We’re based right here in Manchester and serve all surrounding areas, including Stockport, Trafford, Salford, Bury, Rochdale, and more.
AM Property Services – Roof Cleaning You Can Trust
Hiring a roof cleaning company is about more than just getting rid of moss – it’s about protecting your home. At AM Property Services, we’ve built a strong reputation for reliability, transparency, and exceptional results.
When you hire us, you can expect:
Fully insured, trained, and experienced technicians
Safe soft washing tailored to your roof
Clear pricing and no pressure sales tactics
A friendly, professional service from start to finish
We’ve helped hundreds of homeowners in Manchester restore their roofs and protect their properties for years to come. If you’re looking for a professional roof cleaner in Manchester, start by asking the questions above. And if you’d like honest answers from a company that puts customer satisfaction first,
give us a call today.
